UBET Casino - Online casino Support
Download Our Software Now!
Preview Our Casino

Setting Up the Casino

DOWNLOADING AND INSTALLING A CASINO

Choosing a playing format.
You can choose to play our casino in one of three formats. Lite casino, an all-patched lite casino, or a full casino on CD-ROM.
The lite casino is the quickest to download. It comes with four games: Black Jack, Jacks or Better Video Poker, Pai-Gow Poker, and Gold Rush Slots. You have the option of being able to download other games individually, but for the person anxious to get playing right away, this is the best bet.
The all-patched lite casino is the same package as the lite casino but has all the casino games loaded on. It will take longer to download, but every game will be installed.
The full casino on CD-ROM gives you the complete package. It is a free CD that you can order on-line. It gives you full graphics, more sounds and voices, the complete spectrum of games, and links to the sportsbook and race track web sites. While waiting for your CD to arrive in the mail, you can can get rolling on one of the lite casinos.
Minimum Requirements:
- Modem with 14.4 BPS connection speed
- 32 bit operating system (WIN 95 or WIN NT)
- 486/66 microprocessor
- 8 MB of RAM
- 30 MB of free hardware space
- High Colour (16 bit) video card
- DirectX 5 or above ( You must have Direct X installed in order to play )



Downloading a lite casino

1. Go to the web site and find the page with the download option.
2. To download the casino, click on "download." You also have the option of downloading the casino from a closer location if you wish. Make sure that your system meets our casino requirements. You may also need to download and install Microsoft's Direct X software which is also available on the download page.
3. You should then see a "Save As" (Netscape) or "File Download" (Internet Explorer) dialogue box where you may choose the location on your hard drive that you would like to save the file. We recommend saving it to the desktop because it is easier to find. If you don't want to save it to the desktop, make sure you remember the name and location of the file you are saving. If you are using Internet Explorer, you may choose to "Run this program" in which you do not have to save the file locally to your computer.

Installing a lite casino

1. Once the file has been downloaded, begin the installation process by double-clicking on the icon of the file you have downloaded. Click on "Setup" button.
2. Follow the installation instructions to install the software onto your hard drive. Once the installation is completed, a desktop icon will be created.

During the installation process I get the error message "Can't find ddraw.dll or dsound.dll."
You will get this error message if you do not have Direct X by Microsoft installed on your computer. To get the latest version of these files, please click here Once the file has finished downloading, please double-click on the file downloaded. This will install the needed files automatically on your computer.


Ordering the full casino on CD-ROM

1. Go to the web site and find the page with the free CD option.
2. Fill out the order form completely, then click on the submit button.
3. If all the information is correct, you will receive your free CD in 2-3 weeks.

Installing the full casino from CD

1. Run the setup.exe file on the casino CD-ROM, follow the prompts and the casino will be installed onto your computer. Note! If you don't have DirectX, or are unsure whether you have DirectX, answer "Yes" when prompted to load Microsoft DirectX on your system.
2. Once the installation process is complete, click on the appropriate desktop icon to begin playing. Note! You must be connected to the Internet before you start playing.
3. Once you have connected to the casino, choose between Play for Real or Play for Fun. When you have made your choice, the main menu will appear, you have three options: View Intro; Registered Users; and New Users. Click on the appropriate menu item to begin your casino experience.

 

 
UNINSTALLING THE CASINO



UBET Casino is designed for easy removal using Windows' uninstall software. Go to Control Panel and select Add/Remove Programs. A list of software installed on your system will come up. Select the casino and then press the Add/Remove button. You will be asked if you are sure you want to uninstall the software, select Yes and the casino will be deleted from your system.

NOTE: Do not manually remove UBET Casino from your hard drive by deleting the directory it is in, because references to it will remain in Windows and you will not be able to remove them. If you have already deleted the casino improperly and you wish to remove all references of it you will need to reinstall it in the same directory it was in originally, and then uninstall it using the Add/Remove Programs feature.


TROUBLE SHOOTING

The Internet offers a unique opportunity for people around the world to access information anywhere at any time. However it is not a flawless system. Occasionally you will experience slowdowns, network failures, or other events that will affect your online gaming. This is unavoidable. However, our gaming software is designed so that in the event of any loss of information your money will never be lost. Here are some of the most common problems experienced by our customers:

1. I can't download the casino, it stops downloading partway.
2. I downloaded the casino, but it won't install properly.
3. I installed the game but it won't run.
4. I installed the game but it says "experiencing server problems".
5. I can't get past the firewall on my network.
6. I am using AOL and cannot connect.
7. I can't login with my user name and password.
8. The screen flashes black and then disconnects.
9. After I enter my user name and password a message comes up saying "internal error #1" and then the casino shuts down.
10. The server went down for maintenance in the middle of a bet. What happened to my money?
11. The game froze on me and I couldn't get out, I had to reboot. What's up with that?
12. Something happened during my game that wasn't supposed to. You owe me more/less money (we seldom get calls about the latter, but you never know!).



QUESTIONS
1. I can't download the casino, it stops downloading partway.
Make sure when you download that you select "save to disk" rather than "open from current location".
Make sure you have enough free space on your hard drive. You need around six megabytes free to download the casino.
If you are using a modem, it can take up to an hour (at 14.4 kb/s) to download the casino, and if you encounter "net congestion" you may lose your connection. Try again later in the evening or early morning when there is less traffic. You might also want to install a download manager such as NetZip or SmartDownload that can resume an incomplete download instead of having to start over from scratch.

2. I downloaded the casino, but it won't install properly.
Make sure you have enough free space to install the game. The unpacked casino takes up around eight megabytes on your hard drive, and another eight MB is needed for the temporary setup files.
Make sure you are using Windows 95, 98 or NT with Service Pack 3 or later.
There is a chance that the download was incomplete. The file should be around 5 Mb in size. If it is smaller than 4.8 Mb the file is probably missing data. Try downloading it again.

3. I installed the game but it won't run.
If you get a black or flickering screen you may not have DirectX. Our software requires DirectX to function, so if you do not have it you can get it from our website or from www.microsoft.com.


4. I installed the game but it says "experiencing server problems".
Occasionally one or more of our game servers will go off-line temporarily. In this event the game will look for a backup server. This can take up to a minute, so please be patient. It is also possible that the game will be unable to find any servers due to net congestion. Try again in a few minutes, the problem is only temporary.


5. I can't get past the firewall on my network.
Many people connect at work using their network, some of which contain firewalls. Firewalls prevent our software from connecting to our secured servers and the only way to establish the connection is to take down the firewall.


6. I am using AOL and cannot connect.
For AOL users (or any other online services) they must have TCP/IP installed. Contact AOL Customer Service and ask them to install it.


7. I can't login with my user name and password.
Make sure you type your user name and password exactly the same way every time. They are case-sensitive, so use capitals wherever you used them originally.
If you have accounts with more than one online casino, make sure you are using the right account for UBET Casino. Your account is specific to the casino you opened it in.
If you made an account in Play for Real it will not work in Play for Fun or vice versa. You must make separate accounts for the two play areas.

8. The screen flashes black and then disconnects.
Remove all .tmp files from your c:\ directory. Use Find to track them all and delete them, unless the system tells you they are program files. If the problem still persists, it may be due to the version of Direct X you have installed on your computer. If you have a version of Direct X below 5.0, upgrading your version of Direct X to Direct X 5 or above should fix the problem.


9. After I enter my user name and password a message comes up saying "internal error #1" and then the casino shuts down.
Try again, if you get the same message your account may have been saved during a game right before a crash or other interruption. Contact Customer Service and they will fix the problem.


10. The server went down for maintenance in the middle of a bet. What happened to my money?
Our online software transmits all data in a two-step process, so no changes are made to your balance until confirmation has been received from both sides. If there is an interruption during a bet your bet is returned and your balance restored.


11. The game froze on me and I couldn't get out, I had to reboot. What's up with that?
Occasionally the game will freeze because it is waiting for information from the server and the connection has been lost. Press Alt-Tab or Alt-Esc to leave the game and re-enter Windows. Then close the minimized game at the bottom of the screen.


12. Something happened during my game that wasn't supposed to. You owe me more/less money (we seldom get calls about the latter, but you never know!).
Take a screen shot of the bet in question: within the game press Alt-Print Screen to capture the image, then exit the game and go into Paint or another image processor. Save the image as a bitmap (.bmp), then call Customer Service. They can take a look at the image and answer any questions you have.

 

START PLAYING


1. Register an account with our casino.
Before you can start playing, you must register an account with UBET Casino whether you are going to Play for Real or Play for Fun. To register, connect to the Internet and then double-click on your UBET Casino desktop icon. The program will ask you if you wish to Play for Real or Play for Fun. Play for Real uses real money from your account, while Play for Fun is purely for entertainment value and no real money is risked or won. Once you have selected your desired option, click on "New User" to enter the registration form. Please fill out the registration form correctly as a failure to do so will result in the locking of your account. If you ever have trouble registering, please do not hesitate to contact our Customer Service. All information is kept strictly confidential.


2. Choose your User Name and Password.
After you fill out your user information you will have to select a username and password. When choosing a username and password we suggest that it be between 5 to 8 characters and contain no special characters. Beware that the login information is CaSe SeNsItIvE. Keep your user name and password confidential. Once completed, you will then be given the options "Registered User" or "New user." Select "Registered User" and login using your username and password.


3. Depositing money and purchasing V-Chips.
Once you've logged into the casino, you must deposit money into your account and purchase V-Chips in order to play. Select "Money" in the menu then select the "DEPOSIT" button and fill out the required information or select "Help" for more detailed instructions. After you have deposited money into your account, the next step is to go to the "V-CHIP ACCOUNT" section and purchase V-Chips with the money you just deposited. Return to the Games screen by clicking on the "EXIT ATM" button on the ATM screen.


4. Deposit bonus!
Remember that 10% of your initial deposit will be added to your account as a bonus, so the more you deposit, the larger bonus you will receive up to $50 USD. There is a limit of 5 deposits per day with a $1000 24 hour limit and a $4000 monthly limit.


5. Select a game to play
Lite version: Select the game you wish to play by clicking on the "PLAY GAMES" button on the game bar menu. The exact rules and Help files are available in each game.
Full version After you enter the casino from the lobby, select the game you wish to play by clicking on any of the buttons on the games menu. The games menu contains 18 games for you to choose from. They offer a great deal of variety, but in general they can be classified as either Table games, like Blackjack and Roulette, or Machine games like Videopoker or Slots. Simply click on the game you are interested in from the list and you will be there! The exact rules and Help files are available in each game.

In order to place a bet on the table games all that is required is to left click on the chip or chips that you wish to wager and the coloured chip will move onto the table. Click on another chip if more than one chip is desired for the bet. You will then see the chips on the table begin to stack, with the different coloured chips easily distinguished from one another. To reduce the bet already on the table, simply right click on the chip to remove it from the table.



back to the main support page

Technical Support
Join UBET Casino Now!
Be A UBET Partner!
Play Games Now!
Home | Preview | Help | Join | Earn Cash! | Java Games
©2017 UBET Casino